Cancellation & Refund Policy
This policy outlines the terms for cancellations, refunds, and replacements for purchases and services associated with RSM MALL LLP.
Order Cancellation
Orders or bookings may be cancelled before they are processed, dispatched, or confirmed. Once the order or service request has been processed or is under execution, cancellation may not be possible.
Refund Eligibility
Refunds may be considered under the following circumstances:
- Incorrect product or service provided
- Damaged or defective items
- Incomplete orders or missing items
- Verified payment-related issues
Customers are requested to report issues within a reasonable timeframe after receiving the product or service for prompt resolution.
Refund Process
Once the refund request is reviewed and approved, the refund will be processed to the original payment method used during the transaction. Processing timelines may vary depending on the bank or payment provider.
Replacement Policy
In certain situations, RSM MALL LLP may provide a replacement instead of a refund, subject to verification of the issue and product availability.
Non-Refundable Items
Certain products, services, promotional items, or consumable goods may not be eligible for return or refund unless they are delivered in a damaged, defective, or incorrect condition.
Contact Us
For cancellation, refund, or replacement-related assistance, customers may contact us through the official communication channels available on our website.
RSM MALL LLP
Email : supermarletroyal2@gmail.com
Mobile number : 9820469710